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CMS
Service Charter
At CMS low prices do not mean
that we compromise on service. We have been successfully providing
conveyancing
services since 1995 and our long experience has enabled us to perfect the
technology required to provide a fast, efficient service at the lowest prices on
the internet today.
We aim to provide a
professional and friendly service that you can trust. We do not use legal jargon
or complicated sales ploys. All of the solicitors on our panel have signed up to
the Service Charter set out below. CMS monitor the progress of each and every
transaction from start to finish. Our unique case management software has been
designed to alert you by e mail or SMS text message as each stage of the
transaction is reached. The CMS system also sends out an alert to you and your
solicitor when the next key stage is due to ensure that there are no delays. CMS
provides a free telephone/ e mail helpline for any problems or queries.
Service Charter
CMS Service
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Our dedicated customer
services department is available to help you with quotes, legal queries or
problems Monday to Friday 9.00 am to 7.00 pm and Saturday 9.00 am to 1.00 pm
0845 060 3355 or e mail
info@cms-uk.co.uk
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When you instruct a
CMS panel solicitor you
will be provided with their direct contact details. You will have your own
personal conveyancer who will deal with your conveyancing from start to finish.
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Upon instruction you will be sent an e mail
confirmation of your solicitor's details and a confirmation of the conveyancing
quote.
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If you provide details of your estate agent
CMS will copy them in on all correspondence - saving you the trouble.
CMS Panel Solicitor service
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When you instruct a CMS solicitor they will
telephone you to introduce themselves and you will be sent a client care letter
the same day
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All panel solicitors are members of the Law
Society or the Council of Licensed Conveyancers. CMS check their membership and
hold copies of their practising certificates.
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All panel solicitors hold at least £1,000,000
indemnity insurance to protect their clients.
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If your solicitor is unable to take your call
immediately please leave a message and your call will be returned within a
maximum period of two hours
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All postal correspondence received by your
solicitor will be read upon receipt. If the correspondence requires a response
this will be sent within a maximum of 48 hours.
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All faxes and e mails received by your
solicitor will be read upon receipt and replied to within a maximum period of
two hours
Your conveyancing will be dealt with
efficiently and professionally by a specialist conveyancer.
Re-Mortgages
The Solicitor agrees to
complete CMS client re-mortgages within 10 working days of receipt into the
Solicitor's office of a valid mortgage offer provided that the Solicitor shall
not be required to complete within the specified period if
i)
The solicitor has not received the client's written instructions to proceed
ii) The solicitor has
applied for the deeds and they have not been received and the solicitor has been
unable to obtain an Office Copy Entry of the Register
iii) There are
conditions on the mortgage offer that make it impossible for the
solicitor to
complete within the agreed time table.
iv) There is a sum due
from the client to complete and the client has not provided the solicitor with
cleared funds
v) The solicitor has
been unable to obtain a valid redemption statement from the client's existing
lender
vi) If the solicitor is
unable to complete within the agreed time scale the solicitor must notify the
client/CMS in writing by fax, post or e mail stating the reason why completion
cannot be effected within the agreed time period.
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